Our Design Philosophy
In Wednesday Automation, our design
philosophy is Natural, Simple, & Continuous. Automated processes should
flow as natural as water, as simple as breathing, and as continuous as a
running stream. We believe process automation solutions bring new life to
existing service channels, enabling organizations to achieve higher goals
in client services.
Solution designs are always base on
accurate user and business requirements; allowing our custom solutions to
fully fulfill our clients’ need, rather than trying to mold our
clients into existing solutions. As a result, Wednesday’s solutions
are always appropriate, practical, intuitive and easy to use, with minimal
learning curve for first time and repeated users.
Self-Service Kiosk solutions with the
above properties will always provide the same customer service experience
as dealing with a well-trained human agent with the added bonus of consistent
guaranteed service quality and increased service availability.
On the technology side, our solutions
always utilize the most robust, advance, and appropriate technologies;
therefore our client can always enjoy all the benefits and efficiencies
innovative technologies has to offer. With an effective and robust
technical solution, our clients can make their process automation strategy
spending into profitable long-term investments.