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Why Process
Automation & Self-Service Kiosks?
Advantages of Process Automation
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• Minimizes
Errors by providing consistent guided processes for customers &
staff
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• Provides
New & Advanced Services through guided processes
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• Increases
Data & IT Infrastructure Efficiency, data is sent to the right
place from the start
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• Improves
Data Security & Integrity
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Advantages of Self-Service Kiosks
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• Extends
Service Availability to 24/7 without increasing human resources
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• Frees
up Human Staff to provide services for special & difficult
scenarios
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• Reduces
Customer Wait Times
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• Eliminates
Line Ups
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• Shortens
Transaction Times
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• Expands
Service Capacity with multiple kiosks
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• Increases
Number of Transactions
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• Creates
New Service Channels & Service Offerings
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• Increases
Efficiency & Productivity
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